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Exchanges and returns

Exchanges

We offer one free exchange on all our watches within 14 days of delivery. Contact our customer support for more information and the exchange process.

For other products (not watches) you are responsible for the return back to our warehouse. Before an eventual exchange it is important to contact our customer support.

Returns

Any product purchased from the Online Store can be returned for a full refund or store credit within 14 days of delivery. We offer free returns on all order over €100. If you would like to return or exchange your product, please send us an e-mail to hello@tuseno.com and we will send you the return label.

Return process

INTERNATIONAL

  1. Once you have received your return label pack your order as it was received in its original box.

  2. Call your local DHL office for a pick-up day that suits you.

SWEDEN

  1. Once you have received your return label pack your order as it was received in its original box.

  2. Take it to your closest DHL Service Point.


Your payment will be refunded as soon as we have received your item in new, unused and re-sellable condition, with the original packaging and other materials.

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TUSENÖ 2019