We offer free shipping on all order over €100.
DHL Service Point
Delivery time is usually 2-7 business days of Tusenö’s approval and confirmation of your order with default delivery services. Local differences can occur depending on country. For some countries we offer Express shipping (1-3 business days).
Please note that expected delivery times may vary depending on product availability; for campaign products; and due to other unforeseen circumstances.
When your order has left our warehouse, a delivery confirmation note will be sent to the email address provided in connection with your purchase. If you have not received this confirmation within 24 hours, please contact our customer service.
We currently offer free shipping worldwide on all orders (over €100), VAT is included in all purchases within the European Union. However, VAT, additional duties, import taxes, customs or brokerage fees may be subjected to all International orders upon delivery. Contact your local customs office for more information.
Please note that should you, as the receiver, chose to decline these charges upon delivery, Tusenö will have to settle them in order to get the shipment in return. This sum will be deducted from your refund as a restocking fee.
If an order is not picked up or acknowledged within the designated time period, Tusenö will charge a fee of 15 EUR towards shipping and handling fees.
Goods Damaged in Transit
Tusenö ensures that all items are quality-checked before being sent out to our customers. Any damage incurred in transit that is visible before the package has been opened should be reported to our customer service immediately.